Refund policy

At AKIRA Jewels, we take great care in delivering premium-quality products and a delightful shopping experience. Please read our return and refund policy carefully before placing an order.

Returns

Due to the personal nature of jewellery products and hygiene considerations, we do not accept returns or exchanges for:

• Change of mind
• Personal preference
• Incorrect selection of product
• Minor variations in colour due to photography or screen settings

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please email us with:

• Order Number
• Unboxing video starting from the sealed package
• Clear photos of the product and packaging

Claims made without an unboxing video may not be eligible for approval.

Refunds

Once your claim is verified and approved, we will offer one of the following:

• Replacement of the product (subject to availability), or
• Refund to the original payment method

Refunds, if approved, will be processed within 5-7 business days.

Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Non-Returnable Items

The following items are non-returnable:

• Customized or personalised products
• Products purchased during special promotions or clearance sales
• Gift cards and promotional items

Contact Us

For any return or refund queries, please contact us:

Email: hello@akirajewels.co.in

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with AKIRA Jewels. We appreciate your trust and look forward to serving you.