Refund policy

AKIRA JEWELS — Return & Refund Policy

Effective Date: [24 Aug 2026]

At AKIRA JEWELS, we take great care in delivering premium-quality jewellery and providing a smooth shopping experience. Please read the following Return & Refund Policy carefully before placing your order.

1. Return & Exchange Policy

We offer returns/exchanges within 3 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or exchange:

  • The product must be unused and unworn.

  • All original tags and labels must remain attached to the product.

  • The product must be in its original condition without scratches, damage, stains, alteration or signs of use.

  • The product must be returned with its original packaging and all accessories/items supplied with the order.

  • The product must be in a condition suitable for resale.

  • The return request must be raised within 3 days of delivery.

Returns will not be accepted for:

  • Products that have been worn or used

  • Products with removed, damaged or missing tags

  • Products damaged after delivery due to misuse or improper handling

  • Minor colour variations caused by photography, lighting or individual screen settings

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Order number

  • A complete video 

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Clear photograph of the shipping label

Claims submitted without video may not be eligible for approval.

All damaged, defective or incorrect-product claims will be reviewed and verified by AKIRA JEWELS before a resolution is provided.

3. Return Request Process

To request a return or exchange, please email us at:

hello@akirajewels.co.in

Please mention:

  • Order number

  • Product name

  • Reason for return/exchange

  • Photographs/videos, where applicable

Please do not ship any product back without receiving return instructions from AKIRA JEWELS.

Once your request is reviewed and approved, we will provide the return instructions.

4. Product Inspection

Once the returned product is received, it will be inspected by our team.

The return/exchange will be approved only if the product satisfies the conditions mentioned in this policy, including:

  • Product is unused/unworn

  • Original tags are attached

  • Original packaging is intact

  • Product has no signs of damage, alteration or misuse

If the returned product does not meet these conditions, AKIRA JEWELS reserves the right to reject the return or exchange.

5. Refunds

After the returned product has been received and successfully inspected, an approved refund will be issued to the original payment method.

Approved refunds will generally be processed within 5–7 business days after the return has been received and approved.

Depending on the payment provider or bank, it may take additional time for the refund to reflect in the customer's account.

6. Exchanges

Where an exchange is approved, the replacement product will be provided subject to availability.

If the replacement product is unavailable, the customer may be offered a refund or another suitable resolution.

7. Return Shipping

For returns due to change of mind, personal preference or incorrect product selection, applicable return shipping charges may be borne by the customer.

For products confirmed to be damaged, defective or incorrectly delivered, AKIRA JEWELS will determine the appropriate return-shipping arrangement after verification.

8. Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been dispatched, it cannot be cancelled and will be subject to the applicable Return & Refund Policy.

9. Non-Returnable Products

The following products are not eligible for return or exchange:

  • Customized or personalised products

  • Products purchased during special promotions or clearance sales

  • Gift cards and promotional items

  • Products that have been worn or used

  • Products with removed, damaged or missing original tags

  • Products damaged due to misuse, improper handling or alteration after delivery

10. Important Tag & Packaging Requirement

For quality-control and hygiene purposes, customers are advised to keep all original tags attached to the product until they have decided to keep it.

Removal of the original tag may make the product ineligible for return or exchange.

11. Contact Us

For any return, exchange or refund-related queries, please contact:

AKIRA JEWELS
Email: hello@akirajewels.co.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We appreciate your trust in AKIRA JEWELS and are committed to providing you with a premium shopping experience.