Return & Refund Policy

Return & Refund Policy

Your satisfaction is our promise. If for any reason you are not completely happy with your purchase, we are here to make it right.

Return Window

We accept returns within 2 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags intact
  • Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items

  • Items that have been worn, altered, or damaged after delivery
  • Items purchased during sale or with a discount code (unless defective)
  • Custom or personalized orders

How to Initiate a Return

  1. Email us at Hello@akirajewels.co.in with your Order ID and reason for return
  2. Our team will respond within 24 hours with return instructions
  3. Pack the item securely and ship it to the address provided
  4. Once received and inspected, your refund will be processed

Refund Timeline

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.

For any queries, reach us at Hello@akirajewels.co.in