Frequently Asked Questions

About Our Jewellery

Q: Is Akira Jewels jewellery skin-friendly?
A: Yes. All our jewellery is made with hypoallergenic, tarnish-resistant materials and is safe for sensitive skin and daily wear.

Q: What materials are used in your jewellery?
A: We use high-quality brass, copper alloy, and zinc alloy bases with gold, silver, or rose gold plating. All finishes are lead-free and nickel-free.

Q: How long will the gold plating last?
A: With proper care, our gold-plated jewellery retains its finish for 6–12 months. Avoid contact with water, perfume, and chemicals to extend its life.

Orders & Payments

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at hello@akirajewels.in.

Shipping

Q: How long does delivery take?
A: Standard delivery takes 2–5 business days across India. 

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999.

Returns & Refunds

Q: How do I initiate a return?
A: Email us at hello@akirajewels.in with your Order ID and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Care & Maintenance

Q: How do I care for my Akira Jewels pieces?
A: Store in the pouch provided, away from moisture and direct sunlight. Avoid contact with perfume, sweat, and water. Wipe gently with a soft cloth after use.